Privacy policy

Multisoft Solutions is a laptop sales, repair and data recovery business trading from No.12, Brindavan, 1st Floor, 16th Cross, 20th Main Rd, opp. Samved School, 5th Phase, J. P. Nagar, Bengaluru, Karnataka 560078. We have run this bench since 1996.

For anything collected through this website or our service desk, Multisoft Solutions is the data controller, meaning we decide what is collected and why, and we are the ones you should contact with a privacy question.

We collect information in a few clearly bounded categories, each tied to a specific reason we need it.

• Contact details you give us: name, phone number, email and address, when you place an order, book a repair or ask a question.
• Device and fault details: make, model, serial number, and a description of the problem, recorded when you drop off or ship in a laptop.
• Service history: what we diagnosed, what parts we used, and what work was carried out on your device over time.
• Purchase and invoice records: what you bought, what you paid, and warranty start dates, kept for accounting and warranty claims.
• Basic site analytics: pages viewed and general location, collected in aggregate to understand which pages are useful.

Every category above exists to do one of a small number of obvious jobs: quoting and carrying out a repair, fulfilling an order, honouring a warranty claim, replying to a support question, or keeping the invoicing records Indian law requires us to keep. We do not collect information speculatively for uses we have not decided yet.

This is the part that matters most for a repair and recovery business, so we are specific about it. When a laptop or drive is left with us, our technicians access the data on it only as far as the job requires: enough to run diagnostics, complete the repair, or recover the files you asked for.

Recovered files are handed over on your own media or a drive you approve, never emailed or uploaded anywhere. Once you confirm you have received and checked your data, any working copy we made on our lab equipment is wiped. We ask every customer to back up what matters and sign out of personal accounts before handover wherever that is practical, since a repair bench is not a safe place to store your only copy of anything.

We never copy, retain or reuse the personal files on your device beyond what the job needs, and working copies made for a recovery job are deleted once you confirm receipt.

Your information is seen by the technicians working on your job, the courier partner if you use our pickup and delivery service, and the payment or accounting provider that processes your invoice. That is the complete list. We do not sell your data, and we do not buy data about you from brokers or third parties.

We keep job records for at least as long as the 90-day warranty on that repair runs, and invoice records for the period Indian accounting law requires. Because warranty claims can come in months after a repair, a job record often outlives the repair itself; that is why it exists, not an oversight.

You can ask us what we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required by law to keep it. You can also opt out of any marketing message at any time. Email admin@multisofts.com or call +91 90360 30200 and we will act on it directly, no ticketing system in between.

Devices under service are kept in a restricted area of the workshop, not left on an open counter. During recovery jobs, working storage is encrypted while data sits on our lab equipment. Access to a job is limited to the technicians actually assigned to it.

For any privacy question, email admin@multisofts.com or call +91 90360 30200, Monday to Saturday, 10:00 am to 7:30 pm. If we change this policy, we will update the effective date at the top of this page and, for any material change, note it here rather than quietly editing the text.