This page explains how returns and refunds work for refurbished laptops, accessories, and completed repair or recovery work bought from Multisoft Solutions. It is written in plain language; if anything here is unclear, call us before you ship a unit back.
You have 7 days from the date on your invoice, or from the date of delivery if the item was shipped within Bengaluru, to raise a return. The exact date is printed on your invoice so there is no ambiguity about when the window closes. Returns raised after this window are handled case by case and are not guaranteed.
A return is valid when the unit does not match what was listed or agreed at sale, or when a fault is present that was not disclosed at the time of purchase.
A handful of situations fall outside this policy because the cause is outside our control or the choice was made deliberately at the time of sale.
A returned unit should arrive in the same physical condition it was sold or delivered in, with all included accessories and packaging where possible. We test every returned unit on receipt against the fault or discrepancy you reported before a return is approved, using the same bench diagnostics we run on incoming stock.
Contact us with your invoice number and a description of the fault or discrepancy. We will arrange free pickup within Bengaluru for eligible returns, inspect the unit on our bench, and confirm a decision once inspection is complete. You will hear back from us at every stage; nothing is decided without telling you first.
Reach us on +91 90360 30200 or admin@multisofts.com to start a return.
Where a reported fault is repairable, we offer a repair or a straight replacement first, at no cost to you, before a refund is discussed. If neither is possible or you would rather have your money back, we issue a refund to the original payment method. Refunds are usually processed within 5 to 7 business days of the unit passing inspection, though bank processing times can add a few days on top of that.
Please back up and wipe your personal data, and sign out of your Microsoft, Google, Apple, or BIOS accounts, before returning a device. We do not recover, extract, or return data from a unit sent back under this policy, and we are not responsible for anything left on a returned device. If you need data recovered from a failing or already-returned drive, that is separate paid work; see our data recovery service.
Have your invoice number ready and tell us what is wrong. We will take it from there.
Call us before you pack anything up. A two-minute conversation about the fault and your invoice date usually settles whether a return, a repair, or a warranty claim is the right path, and saves you a pickup trip that would not have qualified.