Warranty policy

We offer two separate warranties, and it matters which one applies to you. A refurbished product warranty covers a laptop, desktop or component we sold you against faults arising from the refurbishment and grading process. A service warranty covers a repair we carried out on a device you already owned, against a recurrence of the specific fault we fixed.

These two warranties have different terms, different starting points and different scope. Your invoice (for a purchase) or job sheet (for a repair) states which one applies to you and for how long. If anything on this page is unclear or appears to conflict with that document, the document controls.

Every refurbished laptop or desktop we sell has been tested, graded and cleaned before it reaches you. The warranty term for that specific unit is printed on the listing at the time of sale and repeated on your invoice; it typically runs from the date of purchase.

Batteries, chargers, bags and other consumables sold alongside a refurbished unit are covered separately and usually for a shorter period, since these parts wear with use regardless of the condition of the main unit.

• Hardware faults present at handover that were not disclosed at sale
• Component failure covered by the grade and term stated on your invoice
• Free re-inspection and repair for a covered fault within the warranty term

When we repair your device, the service warranty covers a recurrence of the exact fault we diagnosed and fixed, and the specific part we fitted. It does not extend to unrelated faults that surface later, or to parts of the device we did not touch.

The term is stated on your job sheet and normally begins the day you collect the device. If the same fault returns within that term, bring the device back for a free re-inspection; if our work or part was the cause, the repair is redone at no extra charge.

Warranty cover, on both products and repairs, has sensible limits. It is there to cover our workmanship and the parts we supply or sell, not damage or issues that happen after the device leaves our hands, or that fall outside the fault we treated.

• Physical damage, drops or liquid exposure occurring after handover
• Devices opened, modified or repaired elsewhere after our service
• Operating system, driver or software issues unrelated to the hardware fault repaired
• Consumables such as batteries, cables and adapters beyond their stated term
• Data loss, corrupted files or lost accounts of any kind

Batteries, chargers, keyboards on heavy-use devices and thermal parts such as fans and paste degrade with normal use, not because of a manufacturing or refurbishment fault. Because of that, we cover them for a shorter term than the main unit, and in some second-hand accessory bundles not at all. Where a shorter or nil term applies, it is stated plainly on your invoice at the time of sale, not buried in fine print.

Bring the device, your original invoice or job sheet, and a short description of the fault to our J. P. Nagar bench. Diagnosis of a warranty claim is always free, and we will tell you within the same visit, in most cases, whether the fault is covered.

Covered repairs are typically turned around in two to five working days depending on part availability; we will give you a specific estimate once we have diagnosed the device.

Reach us on +91 90360 30200 or admin@multisofts.com to check a claim before you make the trip.

Backing up your data before you hand over a device, whether for a warranty repair or otherwise, is your responsibility. Warranty and repair work is not a data recovery service, and we cannot guarantee data will survive board-level or component-level work.

If you need data recovered from a failed or inaccessible drive, that is a separate, specialised service. See our data recovery page for how that process works and what it costs.

We may update this policy from time to time as our processes or suppliers change. The version that applies to your purchase or repair is the one in force on the date shown on your invoice or job sheet, not whatever version is published here later. Keep your invoice or job sheet; it is the record that governs your specific warranty.