We only accept returns on terms and within the warranty period, And we accept the return of our products it and only if the product that we delivered has defects or any technical issues in it. And damages caused by your end will not be accepted for the return.Please check our warranty policies here

To follow-up on the status of your return, please contact us at [https://multisofts.com/contact-us].

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at  [https://multisofts.com/contact-us]. with details of the product and the defect. You can send the item you consider defective to us.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail or by phone, within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable.Please see our warranty policies here

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us .